Refund Policy

Refund Policy

Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be unopened, unused, and in the same condition as when received.

Gift cards, discounts, and opened products are non-returnable. To process your return, we require a receipt or proof of purchase. We will provide a prepaid Return Shipping Label for you to print and attach to the package. Once mailed, please inform us at contact@pawpety.com so we can track the return. Once verified, we will process your refund or replacement accordingly.

Please do not send your purchase to our listed address or return it without a provided Return Shipping Label.

Refunds (If Applicable)

Once your return is shipped using the provided label, you must contact us for verification. Upon approval, we will process the refund, which will be credited to your original payment method within 4-7 business days.

Late or Missing Refunds

If your refund has not been posted, check your original payment transaction. Then, contact your credit card company and bank, as processing times vary. If the refund is still missing, please contact us at contact@pawpety.com.

Sale Items

Only the amount paid for sale items can be refunded.

Exchanges (If Applicable)

We replace items only if they are defective, damaged, or unsatisfactory. To request an exchange, contact us at contact@pawpety.com. We will send a prepaid Return Shipping Label for you to return the item for inspection. Please include your order ID, product lot number (found on the product), and photos of any damage.

Shipping

To return a product, please contact us at contact@pawpety.com, and we will provide a prepaid Return Shipping Label.

Shipping times for exchanges vary by location. A tracking number or reference will be provided. If you need assistance with your shipping status, contact us at contact@pawpety.com.

Information We Collect

1. Information You Provide

The information we collect depends on how you interact with our website and services. You may voluntarily provide:

  • First and Last Name

  • Email Address

  • Home or Business Address

  • Telephone or Mobile Number

  • Username and Online Identifiers (e.g., account name/password)

  • Employment data (including history if applying for a position)

  • Demographic details such as country, state, or city of residence

  • Other information that could identify you or your household

Providing personal information is optional, but not doing so may limit your access to some website features or services.

2. Automatically Collected Data

When visiting our website, we and our service providers may collect data automatically, including:

  • IP address, device ID, and unique identifiers

  • Browser type, operating system, and network details

  • Referral and exit pages

  • Areas of the website visited and activity performed

  • Geolocation data (if enabled on your device)

  • Device characteristics and browsing patterns

3. Third-Party Interactions

Our services may include third-party integrations that collect information. These third parties operate under their own privacy policies, which we recommend reviewing before using such features.

4. Location Data

We may collect location information from analytics services like Google Analytics and Shopify. If you prefer not to share your location, you can disable these features in your device settings.

5. Inferences

Using the collected data, we may analyze trends to understand user preferences, interests, and behaviors.

Marketing Information

Surveys

From time to time, we may invite users to participate in surveys to improve our services. These surveys may request personal details, such as name and email.

Testimonials

With your consent, we may publish customer testimonials and reviews, including names and photos.

Referral Program

We may offer referral programs allowing users to recommend our services to others. If you refer someone, we may collect their name and email, assuming you have permission to share their information.

Third-Party Advertising

We may partner with third-party advertisers and marketing platforms to deliver promotional content.

Consent to Electronic Communications

By using our services, you agree to receive electronic communications, including notifications, service updates, and promotional messages. You can opt-out of promotional emails by following the instructions in the email or contacting us.

For text messages, you can opt-out at any time by texting STOP to the provided number or clicking the unsubscribe link. Standard message and data rates may apply.

Cookies and Tracking Technologies

We use tracking technologies, including:

  • Cookies: Small data files stored on your device to enhance user experience.

  • Web Beacons: Invisible tracking pixels used to monitor website usage.

  • Embedded Scripts: Code that collects information on website interactions.

  • Recognition Technologies: Methods used to identify users across different devices.

These technologies help improve website performance, personalize content, and enhance security. Users can adjust browser settings to limit cookie usage.

Updates to This Privacy Policy

We may update this policy periodically. Significant changes will be communicated via website notices or direct user notifications.

For questions or concerns, please contact us at contact@pawpety.com.

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